In the workshop today was an Xbox One S that switched off a few days ago, and never switched back on. Instead it just hangs on the green Xbox One loading screen and doesn’t do anything. Let’s break down how I was able to get it working again.
First of all, I switched the Xbox One off by holding in the power button for 10 seconds, and then unplugging the power for a few minutes. This clears the on-board memory, and if we are really lucky would have fixed the problem for us. Alas, not in this case.
Next to try was an Offline Update, which requires a computer and USB memory stick. I browsed to the official Xbox website and found the offline update. It was then a case of downloading the zip file, extracting the files, and Copying the $SystemUpdate file from the .zip file to the USB stick (needs formatting to NTFS first).
Back on the Xbox, while switched off hold down the Bind and Eject button, before switching the power on, and wait for 2 consecutive beeps to load the System Menu. Plug in your USB stick with the update in one of the USB ports on the back of the Xbox, and select the ‘Offline System Update’ option.
The process of updating the Xbox is a long one. Let the update install by following the prompts as they happen. It can take a little while for things to happen, as you are literally waiting for a percentage bar to fill, which can take about 45 minutes. Once it is complete, you are then prompted to press the ‘A’ button on the Xbox Controller, and slowly go through the process of answering all of the questions that appear (selecting a region, internet connection, a language, and setting up the Xbox again). This process can take anywhere between 20-45 minutes.
During this particular fix I encountered a sign in error when I tried to sign in to the account used on the Xbox. I was able to continue setting the Xbox up though, and had the option to sign in from the Home screen when the Xbox was ready to be used again.
At last I was back on the Xbox One Dashboard and was able to check the software version (the latest one), and saw that games and files where saved on the Hard Drive.
Finally, I switched off the Xbox, waiting 2 minutes to let it switch off entirely. I unplugged the USB stick, switched the console back on, and allowed it to boot as normal.
The Xbox One S worked. All that needs to be done now is sign back in with the Microsoft account and enjoy using the console again.